What you will learn
Through studying this qualification, you will be able to:
- Refine essential strategy, design, and implementation skills, as well as build your capabilities for guiding transformation and continuous improvement.
- Facilitate delivery of operational excellence and strategic GBS transformation goals.
- Acquire a professional, globally recognized qualification.
- Develop enhanced skills, knowledge and capabilities relevant to current and future roles.
Who is this course for?
Our self-assessment tool and syllabus overview below will help you to decide if the Advanced Diploma in Global Business Services is right for you.
||Development of a strategy, vision, goals and objectives for GBS aligned to business strategy
||Setting GBS objectives, developing KPIs and explaining requirements for GBS reporting
|Service delivery - placement and process
||Placement of services - corporate, shared services, business units, etc.
||Location strategy, location selection and evaluating sourcing options
||Process designs, controls framework, process & technology migration and improvements
|Service delivery -organisation and governance
||GBS staffing, competencies and skills, training and talent management
||Development, design and roll-out of the GBS organisation model
||Design and implementation of GBS governance and process ownership
|Service and transformation management
||Service strategy, service design, service operations and continuous improvement
||Transformation management, programme and change management plans
The course is available to start studying now and is entirely online. Comprising a series of 10 e-Learning modules, it covers all of the key concepts and includes exam practice questions at the end of each module.
Additionally, learners will receive 12 months access to the Knowledge Centre, a portal of regularly updated resources to provide additional background and insight in addition to the syllabus and to facilitate lifelong learning.
The course should take around four to six months to complete and CIMA will communicate directly via email with learners to explain how to access e-learning materials. The course is assessed via a computerised exam which can be sat 'on-demand' at over 5,000 Pearson Vue test centres worldwide. The exam is professionally invigilated, maintaining the same level of rigour as CIMA’s other suites of professional qualifications.
On successfully passing the exam, learners will receive a globally recognised official certificate and be able to use the designation ADGBS.
Want to explore this further?
To speak to a local contact about how this could help your business, or to book your employees* onto this course, please provide your details.
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*Please note this product is currently only offered on a B2B basis: businesses can buy this course for their employees to study, but individuals cannot buy this for themselves.